• Returns Policy

    Which Products Can Be Returned?

    • Products purchased within the last 30 days
    • Products that are in like new condition
    • Items must be returned in original packing
    • Products with hygenic concerns may not be eligible for return
    • Special order items may not be eligible for return
    • If you have questions about return eligibilty, contact customer service.

    How to Return Products

    • Contact Customer Service M-F 8:30-5:00 CT to request a return authorization number
    • Return Address:
      Prism Medical Supply
      Attn: Returns Department
      2010 S. Arlington Heights Rd Suite 225
      Arlington Heights, IL 60005
      Return Authorization Number: _________

    • Packages will not be accepted without a Return Authorization Number


    Return Processing

    Once your package has been received in our warehouse, please allow 10-14 days for processing.